Refund Policy and Exchange Policy

Updated: January 03, 2020

This policy applies only to goods purchased in this online store
If you purchased our products second hand or from another physical store or an online marketplace, that sellers own policy will apply, or your agreement with that seller or reseller.

Changes of the refund and exchange policy
As we will always look to improve our service and business our refund policy is subject to change.

If we changed the refund policy after you made your purchase and you contact us with a refund request or exchange request, we will use the version of the refund policy that was in order when you made your purchase.

Please keep your receipt/proof of purchase as it will be necessary to have in the case of refunds and exchanges. 

Refund eligibility time frame for purchases made in 2020
For a chance of cash refund of a purchase you always need to contact us no less than 30 days after the purchase.

To be eligible for a cash refund your item must always be completely unused and in the same condition as when you received it. It must also be in the original packaging so please keep the packaging for the first 30 days if you may want to ask for a cash refund. 

Since our cash refund policy lasts for 30 days it means that if you contact us 31 days after your purchase or more, we will unfortunately not be able to offer you a cash refund.  

Product exchanges
The more rare and expensive your product colorway and design is, the longer time you become eligible to contact us for a chance to exchange your product.

Please note that a receipt of purchase is necessary for all exchanges as well as returning the original product. 

If you contact us after your eligible time period has run out we will be unable to offer you a refund or exchange, but you are always welcome to send us your feedback even when your time is up. 

Exchange reasons:
We mainly replace items if they are defective or damaged. If you believe this is the case, send us an e-mail and we will respond so that you can send us a clear, detailed photo of the defect or damage that your product had when you received it. Explain what you are unhappy with and let us know what city and country you are in, and we will reply with more information.

Non-refundable items from the online store: 
Gift cards purchased in the store are non-refundable. 

Products in the store that are exempt from being returned are perishable or edible goods or products that are intimate. If you are not sure, contact us, and always look at the refund policy at the time of the purchase. 

Partial refunds
There are certain situations where no refund or only partial refunds may be granted, for example if items are not eligible since they are not in their original condition, are dirty, stained, have wear and tear, damages, are purchased at a discount or are missing parts or packages for reasons not due to our error.

In some cases like these we still may grant a special discount, an exchange or a partial refund. 

Any item where the purchaser contacts us after the specified eligibility period or sends the product back later than agreed or sends it back in a way where the products is missing and never delivered to us may also be subject to a lack of refund or partial refund. 

Receiving the return product from you and notifying you
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or we may agree on an alternative payment method.

Late or missing refunds 
If you haven’t received a refund yet:

First check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanging or refunding items bought at a discounted price
All refund and exchange requests are on a case by case basis.

Regular priced items will have a higher approval rate for full refunds or exchanges than items that were purchased using a discount code or link.

Discounted purchases may in some cases instead be given a discount for future purchases or a partial refund. 

Gift exchanges 
If the item was marked as a gift when purchased and shipped directly to you and if you qualify for an exchange, then you receive a gift credit for the value of your return. Send us an and let us know what city and country you are in, and we will reply with an address for you to send the product to.

If the item wasn’t marked as a gift when purchased and shipped to the giver and then given to you, and if you qualify for an exchange, then we will send a gift credit to the buyer/giver so please be aware that the person will know that you exchanged the product. 

Shipping
To return your product always contact us and let us know what city and country you are in and what the reason wanting to return the product is and we will reply with the applicable return address depending on the product and your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For your safety consider using a shipping service with tracking or purchasing a shipping insurance. Since we do not control the mail and shipping companies we can not guarantee and do not guarantee that we receive your returned item. 

When a product does reach us, we will as far as possible make sure to give you an answer within 3-4 business days after we receive it.

Welcome to contact us with any questions. 


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